Terms & Conditions

       Itravel offer through Prominent Suppliers, renowned in the travel industry Worldwide, the Widest Options, Best Availability at Competitive Prices and in most of the cases Lower than the market.

       It is crucial to mention that “itravel” acts solely as an Independent Intermediary or Mediator between You (Our Corporate and savvy Customers) and Suppliers (Worldwide Suppliers or Global Wholesalers Service Providers), thus transmitting details of your booking to the relevant parties.
      Itravel acts, within the scope of the Cooperation Agreements with suppliers, as an agent only - not as a provider of hotel and local services.
      Itravel does not assume any responsibility for the extent, quality, and possible defaults of the hotels’ and/or suppliers company services.
      Therefore, throughout the “Terms & Conditions”, the “We” shall represent Itravel’ Service Providers; and the “You” our Customers.

SUPPLIERS’ INTERNATIONAL TERMS & CONDITIONS

GENERAL INFORMATION

1. When a hotel is shown as “AVAILABLE” on the system, you can book the hotel and receive immediate confirmation. When a hotel is shown as “ON REQUEST”, we need to check the availability and hence, it will show as “PENDING”
2. Special requests can be made to hotels e.g. “non-smoking”, “adjoining” or “interconnecting” rooms, but we cannot guarantee that these requests will be fulfilled.
3. Triple and quadruple rooms may consist of Twin or Double bed(s) plus extra folding or rollaway bed(s), or two double beds.
4. Some hotels have Few or No available extra beds. Hence, it is imperative to ensure the Existence or Availability of “Triple rooms” when booking. Failing to do so may result in refusing to accommodate a third person.
5. For “Family” bookings, it is imperative to mention the Age of Children i.e. as one or two children up to a certain age may be free of charge if sharing the room with two full paying adults.
6. Disabled rooms usually have wheelchair access, and may not necessarily include special features for the seriously disabled.
7. In most hotels, Check-in time is: 14:00 hours; check-out time is: 12:00 hours NOON. Extending the Timing is subject to penalty charges according to Hotel’s own discretion and occupancy status.
8. Hotels may release rooms if the customer has not arrived by almost 17:00 hours (local time). Therefore, Customer(s) Must inform the Hotel in the case of Late Check-ins. Failing to do so will result in Room Cancellation by the Hotel/Supplier i.e. cancellation of the entire Total Stay.
9. Hotels require a major Credit Card or Cash in lieu to be provided upon check-in to cover incidentals. Extras must be paid directly to the hotel before customers’ check-out.
10. Customers must present the Service Voucher to the Hotel and/or Supplier. Please note that Hotel Vouchers are NON-transferable, NON-Cashable by any third party.
11. Special Events e.g. Religious Holidays, New Year, Sporting Events, High Occupancy seasons; and Trade Fair Periods may have Higher Rates and specific Cancellation policies that would be advised at the time of booking. Some may not be cancelled, and are Non-refundable bookings. Hence, special conditions apply.
12. Local Taxes e.g. City tax, stay tax, tourist tax, and/or eco-tax must be paid directly at the Hotel, if & when applicable (Paris, Rome, Venice, Florence, to only name few)
13. Guest names: Some hotels have a strict policy to Name Change. Moreover, reservations without Names or Names “to be advised” (TBA) are NOT permitted and are subject to cancellations by hotels.
14. Guest names: For bookings in the US, full names of all guests must be inserted at the time of booking; and must conform to the guest’s name on the passport or any other identification required for check- in. Otherwise, hotels will consider the reservation a "no-show" and guests must pay again directly to the hotel and at the public rate.
15. For Reservations, Complaints in Hotels located outside our Time Zone, please bear in mind the Time Difference between the relevant countries.

ONLINE BOOKING

     Passenger’s nationality is mandatory and must be in accordance to passenger’s passport.

     Hotels reserve the right to overbook rooms, and consequently must offer Alternative Accommodation in Similar or Higher Hotel Category.

     Payments in currencies other than the US Dollars are based on a Non-Negotiable Rate determined by both Hotels and Suppliers’. The rate of exchange (ROE) must be checked with itravel’s accounting department.

     In some cases, the currency rate on the Date of Quoting (offline), and on the Date of Booking (online), and on the Date of Paying may vary due to Exchange Rate Fluctuations and hence price may change accordingly.

     Each Service (be it Hotel accommodation, transfer, other) has its own terms and conditions, booking and cancellation policies as duly indicated on the system for Online bookings; and/or provided by the itravel team for Offline bookings.

     Visa support letters may be issued provided that customers Pay and Stay at the reserved hotel, and will return home after the trip. Hotels and/or Suppliers may refuse to offer visa support letters if they deem they are requested solely as a mean to enter a country.

PRICING

     Prices on our site are highly competitive and include VAT (Value-Added Tax) and all other Service Charges and other Taxes that may be subject to change. Hence, we reserve the right to vary prices at any time, resulting from Tax Changes due to Trade Fairs, Special Event Periods, and/or when a Currency fluctuates more than 3%.

     Prices change or are recalculated as per below:

       1. Modification of the Hotel Stay i.e. reduction or extension of the number of nights.
       2. Room Pricing follows “Dynamic Ratings” as per the International Hotel Rules & Regulations: Price of a room is strongly correlated to: a) Room Type, b) Number of Night(s’) stay, Number of Rooms, c) Fair / Event Periods, and d) Terms & Conditions implemented by the Hotel on certain Room type and/or according to Occupancy Ratio and Promotional Fares.

      a) Room type (Economy, Standard, Run of the House, Superior, Deluxe, Executive, Suite, other) depends on the Hotel Categorization. The Room Surface and Fare differ. Some Cheaper Fares may carry Restrictions and Conditions with regards to Cancellation and Refund e.g. NON-refundable, Advance Purchase, etc.

      b) Number of Nights: Room fare is linked to the Stay’s Length. Any change in the stay (extension or shortening) shall impact the night’s fare.

      c) Fair / Event Periods: During Events, Fairs, Exhibits, Hotels in general (be it near or even located far from the event site) charge Higher Fares. Some hotels may charge – according to the length of stay – Regular Hotel Price during the Non-Fair Nights and “sky-rocketing fares” during the Fair-Nights and/or may alternate fares: e.g. a fair duration is 3 days, scheduled on Jan 10th, 11th, 12th. The Customer’s stay spans from Jan 9th till 14th. Hence, the total fare may be as an example: 100€ (1 Night, Jan 9th) + 300€ (3 Nights, 10-12th fair), 100€ (1 Night, Jan 13th).

      d) Terms & Conditions: Certain rates or special Promotional Offers are NOT eligible for Cancellation nor Change. Please check the Hotel Room and Rate Details, read thoroughly the Cancellation and NO-Show Policy prior to booking or confirmation.

      e) Please make sure to advise the Exact Number of persons that would be accommodated in a Room – and specify the Children Age and Date of Birth (if & when applicable): day/month/year.

AMENDMENTS

     To cancel or alter a booking, you must contact Itravel Directly, and NOT the hotel. Cancellation policies differ from one hotel to the other. Rules are duly stipulated on the booking confirmation.

      a) Any and All Alterations must be made in writing and during Suppliers’ Office Hours i.e. Monday to Friday from 09:00 to 17:00. Changes made directly with Hotels are NOT accepted.

      b) Cancellation Deadlines vary according to Hotels and Events’ Period. During exhibition and other high-demand dates, cancellations are NOT permitted after a booking is confirmed.

      c) Customers may extend or shorten their stay at a given hotel as long as we are informed in writing, at least 48 hours before the original check-out time. We shall do our utmost best to accommodate your query however we can NOT guarantee that amendments would be authorized by Hotel, nor do rates remain the same as per the original booking. Please observe the Fare Changes.

      d) Unused Services including Early Check-Outs (No Show, Early Departures, Cancellations): Whenever passengers cancel a hotel/service directly, they must be able to supply a cancellation number, contact name, an official letter signed and stamped by the Hotelier stating the date of cancellation, approval and that charges will be levied. This said, the Hotel’s letter does NOT constitute a guarantee for refund; hence full charges may still apply. Itravel, being the mediator shall do its utmost best to negotiate with the relevant Suppliers to refund related non-used nights. Partially used services may not be refunded.

      e) Customers are not allowed to reduce the period of stay or requested service, nor change the names of the final consumer once reservation has been made.

      f) Changes to bookings will only be dealt with when requested by you to us - (and not by the passenger to us). If you cancel directly with One of Our Suppliers, you may still be liable to be charged according to the Contracts & Dealings between companies.

TRADE FAIR PERIODS

1. Trade fair rates may be higher than the hotels published rack rate.
2. Blocking space over trade fair periods in the hope of future sales is not permitted. We will cancel any and all bookings that we reasonably deem to have been made for this purpose. Holding Room Blocks is considered as prohibited behaviour. The use of itravel booking engine is limited to FIT bookings. Should any blocked-space be detected, we reserve the right to:
      a)Deny and cancel said bookings
      b)Change to a Group booking, leading to a possible increase in rate and alternative payment terms.
3. Special conditions and related charges apply.
4. It is crucial to Pre-plan and book Hotels in Advance during Events & Holidays (High Season) in order to ensure Availability at affordable Prices. For instance: in the Scandinavian Countries, it is Highly recommended to book in Advance due to the limited number of Hotels in this region and hence to avoid shortage in Room Availability and skyrocketing fares.
5. Most hotels request either an Advance Payment or Deposit to guarantee rooms; or full payment – which may be in most cases NON-Refundable. Please observe the Terms & Conditions thoroughly which differ on a case-by-case basis.
6. Bookings are subject to various modifications as in: length of stay, number of rooms, amendments in room type, etc – which may impact the original Price. And in certain cases, changes or cancellations may result in Non-refundable situations.

DEADLINE

Deadline: is the Date of the Cost-FREE cancellation according to Contracts. The Customer’s right of cancellation shall expire if he/she does not exercise his/her right in writing vis-à-vis the Hotel or Provider by the agreed date.

COMPLAINTS

     In case of any major problem or complaint, it is imperative to inform us in writing as soon as possible, in order to find the proper solution promptly and efficiently. It is recommended that a copy of the complaint be submitted to and signed by the manager of the hotel in question. If a client fails to follow this procedure this may hinder us from solving the issue. We shall Not be able to negotiate any claim with the supplier, when it is presented after the fact or check out.

     In cases when customers are displeased with services offered, they can solve the issue directly with the provider and spot on by simply calling the numbers given on vouchers or dealing directly with the concerned personnel and this at the time of the problem occurrence. Service providers in general are more likely to address concerns and resolve matters if & when immediately tackled.

BOOKING CANCELLATIONS

     We reserve the right, at our absolute discretion, to cancel bookings if they appear to have been made for the purpose of “holding space” for future sale or otherwise made in bad faith or contrary to this agreement. Therefore, any instance of abuse of market conditions or even rate disclosure will result in access to the itravel system being denied; and cancellation of all reservations held without any liability whatsoever.

     Hotels may cancel bookings using our system, if they deem to be Group Bookings and not genuine FIT’s; or made to hold space to be sold later.

HOTEL INFORMATION

When rendering our services ONLINE, the information we disclose is based on Records / Facts / Description / Data provided to us by Hotels through Our Supplier(s).

     Hotel Records or Data includes but not limited to: hotel description, facilities, amenities, classification, rating, ranking, address, telephone number, pictures, data, etc provided by Hotels. Whilst we make every effort to ensure that the given information is accurate, we are not liable for any hotel error or omission.

     Changes may occur which are beyond our control: Hotels may alter furniture, fittings, amenities, facilities or any part of any activities without prior notice and without informing the service providers.

     Hotel Images shown on our website serve as an indication / to give a general impression of the Hotel. Facilities may be different in real life (from size, amenities, etc).

     Hotels are given access on our Suppliers’ site to an extranet through which they are fully responsible for updating e.g. rates, availability and other information which is displayed.

     Hotel Records or Data includes but not limited to: hotel description, facilities, amenities, classification, rating, ranking, address, telephone number, pictures, data, etc provided by Hotels. Whilst we make every effort to ensure that the given information is accurate, we are not liable for any hotel error or omission.

Although we will deploy all Efforts OFFLINE to diligently perform a “Virtual Inspection of Hotel Property” through E-Search and Feedbacks i.e. via our Local Tour Operators On-Site, Travel Magazine’s, etc; it is important to mention that we will not be able to verify if, and cannot guarantee that, the Information submitted / transmitted is accurate, complete or correct.

Consequently, we can NOT be held responsible for:

        any Errors - including manifest and typographical errors,

        any Interruptions - whether due to any temporary and/or partial breakdown, repair, upgrade or maintenance of any website,

        or otherwise inaccurate, misleading or untrue information or non-delivery of information,

        Each hotel remains responsible at all times for the accuracy, completeness and correctness of the Descriptive Information, including Rates and Availability displayed or communicated.

        Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level or rating of any hotel made available.

     We shall advise you of any Renovation, Work of Refurbishment undertaken by hotels if & when submitted by the latter. However, we are NOT responsible nor shall accept any claim for works we are not informed of; or works which extend beyond the planned duration.

     Some Establishments may change Name or Trade Name, which shall not be construed as a change of hotel or modification of the reservation.

HOTEL INTERNET SALES POLICY

     Some hotels have floating published rates that change daily.

     Black-out and stop-sell periods can be added at any time during critical occupancy.

GROUPS

     Groups have specific Terms and Conditions.

     Groups must be requested from itravel by email i.e. Offline.

PRIVATE TRANSFER BOOKINGS

     Transfers and excursions are considered as additional to Hotel accommodations, and are booked from independent service providers.

     Local Services can be booked provided a hotel reservation is made.

     Customers must submit the exact Flight Details and Time.

     Customers must provide accurate contact information e.g. hotel name and address, their personal mobile number.

     Booking requests for transfers must be made at least 48 hours before transfer time.

     Cancellations of transfer bookings must be received at least 72 hours prior to the local pick-up time, otherwise full charges apply.

     Transfers are scheduled assuming normal local traffic conditions. Hence, in the event of an unexpected traffic jam or other conditions arising, customers assume any additional expense that may be incurred.

     For transfer services starting at an airport, station or port, the waiting time for the driver is one hour from the estimated arrival time, unless otherwise stated.

     For transfer services starting from other locations, there is a maximum waiting time for the driver of thirty minutes. Customers must ensure they are waiting at the specified meeting point, as shown on their voucher, at least five minutes prior to the confirmed pick-up time.

     If customers are travelling with babies and infants, customers must bring along the appropriate child seat. Failing to do so, the service provider may refuse to transfer customers and no refund will be honoured.

     Please observe well the children policy.

     Service booked may only be used by the person(s) named on the booking and may not be transferred to or used by anyone else.

     Rates of vehicles are based on the amount of luggage specified at the time of booking. If the amount of luggage increases, a larger vehicle may be required and hence an additional fee would be required.

     Prices do not include tips (gratuities) to drivers and guides, unless otherwise specified; they are at Customers’ discretion.

INTERNET, SECURITY AND DATA RETENTION

     We employ security measures to protect any information - be it personal data, credit card details, other - from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. Protection, Security, Safety and Confidentiality of data is our ultimate objective. However, if you still feel uneasy about booking online, please contact us.

PAYMENT

     Itravel, acting as an intermediary and independently managed, is bound to collect at the Cut-Off Date or Booking Deadline the Dues. Currently, payment can be made by Cash, Wire Transfer and/or via Western Union.

     Customers agree that the bank-transfer must be executed without any deductions; hence Bank Charges must be incurred by Customers.

     At a later stage, we will have a Payment Gateway and hence the possibility of settling bookings can be done Online using major credit cards e.g. Visa, Mastercard – provided customers submit the below Documents:
    1. Name of Card Holder.
    2. Expiry Date.
    3. 4 last digits.
    4. Scanned copy of the card (recto/verso, both sides) that must be clear and visible.
    5. Letter of Employment as a Proof that this person is working in the company, if and when paying on behalf of a Corporate.
    6. An official letter from the Corporate Company duly stipulating that they are aware that the assigned person is using the Company / Client card to pay for transactions.
    7. Cardholder ID.
P.S. The above must be done for each card used or will be used for payments. If after this process a booking is paid with a different credit card than the one provided, the above information must be provided in maximum 48 hours.
DISCLAIMER Services are subject to the Country Laws in which they are provided, and to Suppliers’ Conditions. Subject to the limitations set out in these terms and conditions, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of Our obligations in respect of Our services up to an aggregate amount to be determined on a case-by-case basis.
However, neither we nor any of our officers, employees, representatives, affiliated suppliers, partners, licensees, agents or others involved in Creating Any and All Travel Services, Sponsoring, Promoting, Making available the Booking Engine (Sites) and contents shall be liable for:

    a) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim,

    b) any inaccuracy relating to the descriptive information (including rates, availability and ratings) of the hotel as made available on Sites – which have been inserted in good faith. We can NOT guarantee that it is completely free from inaccuracies and typographical errors and hence we shall NOT accept any liability for any error or omission that may exist in the cited information. All such information, services and materials are provided “as is” and “as available” without warranty of any kind.

    c) the services rendered or the products offered by the hotel,

    d) any direct, indirect, consequential or punitive damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of any information contained in Suppliers’ Websites, or in connection with the use, inability to use or delay of Sites used, including loss of profit and the like.

    e) for any personal injury, death, property damage, or other direct, indirect, special, consequential or punitive damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the hotel (its employees, directors, officers, agents, representatives or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.

    f) internet connection issues that may cause an availability loss or inability to access the Websites consequential losses or damages of whatsoever kind arising. Customers shall bear any and all consequences if unable to fulfill a booking by reason of fire, earthquake, flood, snowstorm, epidemic, explosion, strike, riot, civil disturbance, war, act of God, any failure or delay of any transportation, power or communications system or any similar events beyond their control.

    g) “failure to use hotel services” or NO-show, cancellation and penalty charges incurred due to a Force Majeure, such as and Not limited to: delays due to strikes, road / rail / air obstructions and/or delays, illness, injury, overbooking, loss, accidents, natural disasters, war, quarantine, internet disconnection, system interruption or any other causes. All such losses or expenses are Customer’s Sole Responsibility. other.

    h) We are acting as Customer’s agent and as an independent intermediary in the contracting of accommodation and other services. These independent businesses provide The Services in accordance with their own Terms and Conditions which may limit or exclude their liability to the Customer and consequently we shall not be held liable for any acts, omissions, breaches or negligence of any such independent businesses or any damages or expenses resulting from the aforesaid. We are NOT liable for any irregularity - whether directly or indirectly - which may arise, or overbooking or force majeure beyond our suppliers’ control.

    i) Customers assume fully the risk of loss of all his/her personal possessions.

    j) Customers assume fully the responsibility of having the Proper and Valid Travel documents, such as but not limited to: valid passport, visa, transit visa, medical documents, vaccinations, compliance with custom regulations and governmental rules (Embargo, etc), other.

    k) That for all intents and purposes, regarding transport by land, it is understood that the user shall carry with him/her all their luggage and personal belongings, irrespective of the location within the vehicle where these are stowed, and that such luggage and personal belongings are carried at user’s own risk. Users are recommended to be present during handling, loading and unloading of luggage.

CONFIDENTIALITY

Itravel collects only information that you voluntarily provide to us. We understand that personal information involves a great deal of trust on our part and we take this very seriously.
Itravel maintains the Integrity, Security and Confidentiality of our Customers’ Information and Travel Data. Your privacy is paramount to us/
Itravel will Not disclose any of your personal data, including your name, address or transaction history to any third party without your permission.
Itravel will only use your name and email address to communicate with you to:

     Confirm your travel purchase

     Notify you if a reservation change

     Inform you of special promotional fares

     Send you Itravel Newsletter

Our Privacy Statement – Committed to YOU

 

 

 

               
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