Customer Relationship

A. Customer Services

      Our ultimate Goal is to drive for Continuous Enhancement in order to achieve and deliver High Quality Standards. Itravel Team is well-equipped and perfectly poised to help you fully optimize your Company’s Travel Program. Our robust online booking portal provides you with a vast Global Inventory:

     Deliver First-Rate Services at Cost-Effective Prices.

     Instant access to over 150,000 Properties in more than 137 Cities Worldwide, supporting business & leisure needs across UK, Europe, United States, Canada, Central America, Latin America, Asia, Far East, South-East Asia, Africa, Australia and Middle East

     Offering diverse range of accommodation from the Most Popular Chains to the Newest Boutique Properties in Business & Leisure.

     More than 4,000 Resorts and Spa.

     More than 3,000 Apartments.

     User-friendly System & Multiple Currencies.

      We reiterate that we are indeed eager to:

     Serve You First,

     Be a Strong Player on the Global Travel Scene,

     Invent continuously New Comparative and Competitive Advantages to be translated into Customers’ Advantages,

        and this by serving You: ONLINE, OFFLINE and ONSITE.

        Our Strength lies in both Itravel and our Suppliers’ People and Contracts.

B. CONCIERGERIE

      Itravel introduced “Corporate Concierge Services” another area where we are trying to broaden our services showcasing excellence-focused, detail-driven methodology. We know for a fact that One Size does NOT fit all; hence we did and shall provide Personalized Services and Assistance to our Customers in offering them - a Convenient, almost Full-Service Program that goes beyond what Traditional Travel Suppliers offer - created exclusively for Our Customers.

      A Program that helps booking - if and when applicable - for instance: Theatre / Play Tickets; we search for Entertainment Activities, submit a brief Profile on Countries to visit as in: Travel Guides e.g. Main Attractions, Sightseeing Tours, Time Difference, Currency, Weather, Vacation Ideas, Maps, etc. Therefore, we have inserted a special section i.e. “icons” representing Links to view Vital information needed for travelling.

      We do believe that Concierge service is on the verge of going mainstream providing the means to boost Customer Satisfaction, Loyalty and Margins. We take pride in a job - well done at this stage – bearing in mind that we shall always go the extra mile to surpass your Expectations. Because we are simply Committed to YOU.

C. YOUR OPINION MATTERS: FEEDBACK

      Welcome to “Your Opinion Matters”

      Tell your fellow travelers about your experience by writing a hotel review! It takes just a few minutes, and you'll be providing a valuable service by sharing the details (the good and the bad) of your stay with other travelers like yourself.

      It is needless to say that “Your Opinion Matters” and therefore we do appreciate the time you take to write us your feedback and reviews. Please note the below Conditions:

     We do not respond to these reviews. If you have questions or comments regarding your stay and would like a response from ITRAVEL, please send us an email to Customer Support at feedback@itravel-lb.com.

     Submitting your review gives us the right to utilize, share, distribute, manage, control, publicly display and/or conceal your feedback. We may also share this with our Hotel Partners. Your opinion matters and hence they may address the issues raised to introduce Changes or Improve.

     Please do rest assured that we shall Not share your personal details nor information. However, we are not responsible for the hotel if they managed to deduce your identity from the content of your review (and information posted) and hence contacting you direct.

     We do reserve the right to reject reviews that do not meet our guidelines, such as but not limited to: comments that cause prejudice to others, are discriminatory in nature or profane, and/or are against moral values or unethical.

 

 

 

               
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